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● We never ask for upfront fees to approve a loan. Beware of fraud calls using our name.
MECAFinanceMeca Finance

Grievance redressal

We take complaints seriously. Here’s how to reach us and what happens next.

Step 1 — Contact customer support

Email contact@meca.finance or call +91 78276 10431 (Mon–Sat, 10:00 am – 7:00 pm IST). Please include your name, mobile number and a short description of the issue.

Step 2 — Grievance Officer

If your complaint isn’t resolved to your satisfaction, write to our Grievance Officer:

We aim to acknowledge complaints within 2 working days and resolve them within 30 days.

Step 3 — Your lender and the RBI Ombudsman

Complaints about a loan itself can also be raised with the lending bank or NBFC’s grievance redressal officer. If the lender does not resolve your complaint within 30 days, or you are not satisfied with its response, you may approach the Reserve Bank of India under the Integrated Ombudsman Scheme at cms.rbi.org.in.

Report fraud

Meca Finance never asks for upfront fees to approve a loan. If anyone asks you to pay in our name, do not pay — report it to contact@meca.finance and at the National Cyber Crime portal, cybercrime.gov.in or helpline 1930.